- 10 Mar, 2021
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- 1 Min Read
verbal and non-verbal communication
Question 1.
What do you understand by verbal and non-verbal communication?
List at least 5 points that could be done to improve communication within a healthcare sector.
Question 2.
What is effective listening and how it can be used to communicate better with people from a health services background?
Question 3.
Explain the areas in which you would take care of the confidentiality procedures while dealing with people from health or community services backgrounds.
Question 4.
List the main strategies to collaborate with colleagues at the workplace.
Question 5.
What are the barriers in effective communication?
Explain the strategies to address constraints to communication in the workplace.
Question 6.
List all the legal and ethical requirements and guidelines that you need to work in compliance within your current role of work.
Question 7.
Explain the process of raising an issue with the supervisor related to any breach to standard procedures, laws or any issues impacting on achievement of employee, employer and/or client rights and responsibilities.
Question 8.
Explain the process of resolving a conflict in the workplace. Prove an example of how you have witnessed or managed a conflict situation at your workplace.
Question 9.
Name at least five workplace documents that you have used at your current or previous workplace. Have you completed those documents manually or electronically?
Explain what you understand by digital media communication and why do organisations need to have a policy or guidelines in place for staff in using this kind of communication method.
Question 10.
List the core areas within a health care industry that you would look for identifying and voicing improvements in work practices.
For your self-development, from whom would you seek feedback and advice from on areas for skill and knowledge development?