Major People and Organisations Report
. As an HR manager, you will oIen be required to resolve conflicts. How would you reduce
instances of dysfunc$onal conflicts and instead promote func$onal conflict to spur needed
innova$on? What insights can be provided by Tushman et. al (2011) in both the leadership
role of teams in dealing with conflictual tensions and for HR manager as leaders? Apply
reference to your own industry or organisa$on in your answer.
a. Define conflict and give a brief descrip$on of the different types of conflict
(references)
b. Difference between func$onal and dysfunc$onal conflict and how you could reduce
dysfunc$onal and promote func$onal conflict (examples).
c. Discuss how innova$on can be enhanced through func$onal conflict (examples)
d. Discuss Tushman et.al. (Ambidextrous CEO) regarding the leadership role of team in
dealing with conflict and HR managers as leaders (Examples).