Communication and Conflict Management

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• 12 Mar, 2021
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Communication and Conflict Management

CCNE Literature Review

Description: CCNE competency III-A.5. Communication and Conflict Management

Activities: Retrieve 1 peer reviewed article per objective.  (See objectives below)

For one of them:

1. Write annotated bibliography IN FIRST PARAGRAPH.
2. Second paragraph: your impression

Use APA FORMAT as applicable for each article.

 

Learning session content, clinical, and other learning experiences enable residents to:

1. Use evidence-based communication skills with patients, families, and members of the interprofessional team.
2. Communicate effectively with patients, families, and members of the interprofessional team using strategies and resources to address communication barriers.
3. Collaborate with members of the interprofessional team in planning care and meeting patient needs.
4. Use a standardized approach to hand-off communication that includes an opportunity to ask questions and verify information.
5. Describe how standard communication strategies and organizational error reporting systems contribute to a culture of safety.
6. Interpret interactions and signs of tension that may lead to conflict and develop successful strategies to prevent continued escalation.
7. Analyze subtle and obvious signs of incivility and lateral violence in the workplace.
8. Discuss the impact of workplace incivility and lateral violence on patient care and safety.
9. Utilize resources within the work environment to manage situations involving conflict.
10. Formulate a plan to ensure safety of self and others in a threatening situation.