OL 211 Final Project Milestone Two

Illustrate the value of a training needs assessment in an organization in general, supporting your response.
 Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.
 Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.
 Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.
 Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service –