Please, can you answer this question it can be 1 or 2 paragraphs per question

Please, can you answer this question it can be 1 or 2 paragraphs per question?
for Question 7: Customer Service – David J. Tipton( you can talk about this in this question)
Question 8 you can answer based on question 7.
Question 9: Chisholm-Burns, et al.: Chapter 32
(focus on Key Concepts)
I will upload the chapter pdf for you. together with the instructions. If you want you an use this to q 7 and 8 as well if you feel it is better.
Thank so much contact me if you have any question, please.