Bank of America

Students will choose one key change management concept/issue each night and research a case study from current business literature or the business press. The purpose of this assignment is to integrate the theory and concepts with “real world” examples.

Required format:

Case Summary: A brief restatement of the case in summary form: What happened? When? Where? – No longer than 200 words (This could also be a summary of an article from a business publication: you are welcome to use an article, a TV show, or a movie –if you cannot think of any real-case situation).

Discussion: (Why did it happen? What is right? What is wrong?) The major issue(s) to be addressed in your paper. This can be a statement of the major problem(s) and or opportunities presented in the case.

Your paper should use the relevant terminology identified in Black/Gregersen, or Hayes to show your understanding of the terms and their applications. If you quote the text for any referencing to support your discussion, you must use quotation marks and cite the page and author in each citation. If you cite other sources, you must reference them as well. Use APA, not MLA!

Recommendations and Conclusions: (How could it have been different?) This is the opportunity you have to state what you believe is the best set of actions or steps to be taken to correct the problem or achieve a major opportunity to improvement indicated by the case such as defining the following:

Where you believe the company or person should go from the current (last known) situation defined for the case and why

What steps or process should be taken by management to remedy a clearly defined problem, how and why

Who (by title and or function) in the company needs to take responsibility to

change a bad situation to an improved situation

What exactly needs to change, when should it change, how should it be changed

and why